We help by:
- listening
- exploring options
- providing perspective
- sharing information with you and making referrals to other resources
- facilitating conversations between individuals and within teams
- coaching
- helping build skill in communication, conflict resiliency, and self-regulation
- addressing group dynamics, climate assessment, and team cohesion
- giving regular feedback to leadership on recurring themes and opportunities for system-wide change and improvement
How we protect and ensure confidentiality
- You can remain anonymous: you don’t have to give your name or any identifying information.
- We do ask optional demographic questions (age range, ethnicity, general area of work, etc.). This information assists us in providing aggregated and anonymized feedback to leadership about trends and opportunities for system-wide change and improvements
- Except in very specific circumstances, like imminent risk to self or others, we don’t share who comes to the office or what they discuss.
- The office doesn’t keep or create records.
- Our charter details the ways in which confidentiality is protected and maintained for individuals and for the enterprise.
- We refrain from using email — email is not a confidential communication source.
- Only the Ombuds Office has access to information; all data is secured — whether electronic or otherwise.