We help by:

  • listening
  • exploring options
  • providing perspective
  • sharing information with you and making referrals to other resources
  • facilitating conversations between individuals and within teams
  • coaching
  • helping build skill in communication, conflict resiliency, and self-regulation
  • addressing group dynamics, climate assessment, and team cohesion
  • giving regular feedback to leadership on recurring themes and opportunities for system-wide change and improvement

How we protect and ensure confidentiality

  • You can remain anonymous: you don’t have to give your name or any identifying information.
    • We do ask optional demographic questions (age range, ethnicity, general area of work, etc.). This information assists us in providing aggregated and anonymized feedback to leadership about trends and opportunities for system-wide change and improvements
  • Except in very specific circumstances, like imminent risk to self or others, we don’t share who comes to the office or what they discuss.
  • The office doesn’t keep or create records.
  • Our charter details the ways in which confidentiality is protected and maintained for individuals and for the enterprise.
  • We refrain from using email — email is not a confidential communication source.
  • Only the Ombuds Office has access to information; all data is secured — whether electronic or otherwise.